1.What type of information we collect
2.How we collect your information
3.Information on the Cookies we use and Google Analytics
4.How we use the information we collect
5.With whom we share the information, and for what purpose
6.For how long we retain the information we collect
8.How do we safeguard your information
9.How we use the information we collect for marketing purposes
10.How to contact us
The types of information we collect
We collect two types of data and information from our users:
The first type of information is un-identified and non-identifiable information pertaining to a user, which may be made available or gathered via your use of the Services (“Non-personal Information”). We are not aware of the identity of the user from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information in order to enhance the functionality of our Services.
The second type of information is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Information”). When you use our Services you will be asked to provide Personal Information to us. The Personal information we collect through our Services includes information that is submitted directly by the user, such as user name, phone number; e-mail address; date of birth; home address; payment method (e.g. credit card number); and other financial and/or identification information that we may need in order to provide our Services.
We may also collect Personal Information from your device (e.g. geolocation data, IP address) and information on your activity on the Services. If we combine Personal Information with Non-personal Information, the combined information will be treated as Personal Information for as long as it remains combined.
How we collect information
There are two main methods we may use to collect information:
1.We collect information through your use of the Services. In other words, when you are using our Services, we are aware of it and may gather the information relating to such usage, either independently or through the help of third-party services as detailed below.
2.We collect information which you provide us voluntarily. For example, we collect Personal Information which you provide when you: (i) respond to communications from us; (ii) open an account and use the Services; and (iii) communicate with us via email or other means.
A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
How we Process the information we collect:
In addition to the purposes listed above, the information we collect along with your account, which may include your Personal Information, is used for the following purposes:
1.To set up your account and to provide our Services (e.g. process your payments; etc.)
2.To identify and authenticate your access to certain features of the Services;
3.To communicate with you and to keep you informed of our latest updates;
4.To serve you advertisements when you use our Services;
5.To perform a research or to conduct anonymous analytics in order to tailor our services to your needs and interests;
6.To support and troubleshoot our Services and to respond to your queries;
7.To investigate violations and enforce our policies, and as required by law, regulation or other governmental authority, to comply with a subpoena or similar legal process or respond to a government request;
8.To monitor transactions for the purposes of preventing fraud, money laundering and cheating;
9.To resolve issues and disputes which may arise in connection with the Services;
10.For our internal record keeping requirements or for the purpose of producing internal reports;
11.To allow outsourcing of relevant functions relating to the provision of the Services to unrelated third parties and only for the primary purpose of providing those functions.
12.To contact you about our or our business partners' promotions, products and services or other information which we think you may find interesting, offers, or for customer satisfaction purposes (including contact by email and/or push notifications). You have an 'opt-out' option to this communication by following the one-click unsubscribe link available at the bottom of every promotional message. We only send periodical communications to individuals who have 'opted in' to receive these. We do not 'spam' our customers in any manner; and
13.For market research, analysis, testing, monitoring, tracking activities, QA, risk management and administrative purposes (including diagnosing technology problems which may be reported to Us).
With whom we share the information we collect (“Recipients”)
1.Providing you with our Services;
2.Storing such information on our behalf;
3.Processing such information to assist us with our business operations (e.g. to process payments and your deposits; authenticate your access; auditing our operations, provide customer support, customer retention services, etc.);
4.Performing research, technical diagnostics or analytics; and
We may also disclose Personal Information or any information you submitted via the Services if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies or in case we find it necessary in order to enforce intellectual property or other legal rights.
Third party collection of information
How long we retain the information we collect
We value your privacy and control over your Personal Information, and therefore you may, at any time, request to change and update it by emailing us at [email protected]. You can also request that we will correct errors or that we will erase your Personal Information (except for your transaction history and other data that we are required to keep under applicable laws) by emailing us at [email protected].
Please note that unless you instruct us otherwise we retain the information we collect for as long as needed to provide the Services. We may also retain the information we collect in order to comply with our legal obligations, resolve disputes and enforce our agreements. We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
How do we safeguard and transfer your information?
Since we operate globally, it may be necessary to transfer your Personal Information to countries outside the European Union. The data protection and other laws of these countries may not be as comprehensive as those in the European Union — in these instances, we will take steps to ensure that a similar level of protection is given to your Personal Information. You hereby consent to the transfer of your Personal Information to countries outside the European Union.
If you feel that your privacy was treated not in accordance with our policy, or if any person attempted to abuse our Services or acted in an inappropriate manner, please contact us directly at [email protected]
We use third-party advertising technology to serve advertisements when you visit our websites and use our Services. This technology uses Non-personal Information with regards to your use of our Services to serve advertisements to you (e.g. by placing a third-party cookie on your web browser). We may also use other third parties to assist us in evaluating the success of our advertising.
You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information regarding this practice by NAI members and DAA members, and your choices regarding having this information used by these companies, including how to opt out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://www.networkadvertising.org/optout_nonppii.asp and www.aboutads.info/choices.
The Services are not designated to users under the age of 18. If you are under 18, you should not download or use the Services nor provide any Personal Information to us. We reserve the right to access and verify any Personal Information collected from you. If you have any reason to believe that a minor has shared any information with us, please contact us at [email protected]
We may use your email address, if we have collected it, for the purpose of providing you with marketing offers. Out of respect for your right to privacy, we provide you with an easy means to decline to receive email offers from us. At any time, you may request to discontinue receiving these offers by sending an email to [email protected]
How to contact us
If you have any general questions about the Services or the information that we collect about you and how we process it, please contact our Data Protection Officer: [email protected]